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Contact us

A real person reads every message. We answer within one business day, usually much faster.

Email (support and orders)

[email protected]

Hours

Monday to Friday, 9:00 to 18:00
Brasília time (UTC-3)

Response time

Within 1 business day

Send us an email

What to include

To help us solve things on the first reply, please include:

The email address you used at checkout, or your order number;
The name of the product;
What happened, and what you would like us to do (for example: resend my access, or refund my order).

Refunds

Refund requests within the 60-day guarantee are approved without questions. Just write "refund" in the subject. Details are in our Refund Policy.

Mailing address

Blackstone Digital LTDA
CNPJ 66.581.168/0001-46
Av. Brigadeiro Faria Lima, 1572, Sala 1022/3106
Jardim Paulistano, São Paulo, SP, 01451-917, Brazil